Frequently Asked Questions

my-orders

Order

Delivery

Return and Warranty

Payments

Order

Although we try our best to provide the widest selection of car mats, there are occasions where we experience the unavailability of your requests.

If you cannot find your car model, please contact us at [email protected] or WhatsApp us at +60163312317 (Mon-Fri 9am to 6pm).

We would like to apologize in advance that any order placed, it cannot be edited or canceled.

Please drop us an email at [email protected] or WhatsApp us at +60163312317 (Mon-Fri 9am to 6pm) if you have any issue pertaining to your order.

Delivery

All orders are processed within 2-3 working days. Orders are not shipped or delivered on weekends or public holidays. Please allow additional days in transit for delivery.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Thank you for your patience.
  • Standard delivery (3 – 4 working days)
  • Pick up In Store

    • We use various couriers, our main courier services are XXX and YYY however we also use ZZZZ and AAAA.

    Standard Free Delivery is available for any order value and to any location in West Malaysia.

    All expedited orders require a street address, orders cannot be shipped to PO boxes.

    We deliver to West Malaysia only. For delivery to East Malaysia, please contact us at [email protected] or WhatsApp us at +60163312317 (Mon-Fri 9am to 6pm).

    Please inform us immediately by contacting us at [email protected] or WhatsApp us at +60163312317.

    Return & Warranty

    If you receive our Yuma mats in these conditions (Incomplete/Damaged/Wrong item), please inform us immediately by contacting us at [email protected] or WhatsApp us at +60163312317. Kindly please refer to our Return Policy here.

    We pride ourselves on being a trusted, reputable brand, and we stand behind every product we make with a 2 Year Manufacturer Warranty. Kindly please refer to our Warranty Policy here.

    Payments

    Shopping with us is fuss free as we offer a variety of payment methods.

  • Visa and Mastercard Credit/Debit Cards
  • Online Banking/FPX
  • Union Pay
  • Boost
  • Grabpay
  • Touch ‘n Go eWallet
  • Maybank QRPay
  • Mcash
  • ShopeePay
  • Grab PayLater Postpaid
  • Grab PayLater installments
  • Atome Buy Now Pay Later